Our policy lasts 14 days from the date of receipt. Once the period passes, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. In some cases, we require photographs or videos demonstrating the problem. It is to be sent to us via email.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer. Instead ask us for the return address.
Cancellation policy!
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at contact@zvice.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
If we shipped you the wrong item: You have two options:
1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with our customer support team before sending the items back. In many cases, you have 14 days after reception of your item to contact our customer support and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.
If an item is missing from your order:
Contact our customer service team to inform about the missing item from your order. Once we confirmed that an item was missing, we will offer a full refund of the item value or initiate the replacement process.
If your package is lost during shipping:
Contact customer support team to inform us you didn't receive your package. Once we confirm with the courier company that your package is lost, we will offer a refund or resend the items.
If we shipped you a defective or damaged item:
You are eligible for a full refund or exchange. At the time of requesting refund, please provide the photographs clearly showing the problem with the item and your order number to our customer support team. If you believe your item was damaged during shipping, customer support will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it’s damaged during shipping, you can reject it. Zvice will ship you a new item at the earliest date possible.
All returns must be processed within 14 days of receiving the order.
To place a return, or if you are having trouble making a return within the 14 day timeframe, please reach out to contact@zvice.com.Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
Here are the packing instructions to return the product within 14 days after receiving your package:
• Securely pack the items in a box.
• Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
• Use the address listed and affix the appropriate amount of postage.
• Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to contact@zvice.com
Late or missing refunds (if applicable)
Credit card refunds usually take 5-10 business days to appear on your statement.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@zvice.com.